1 reviews | Active since Jun 2017
MULTICHOICE PATHETIC CLIENT SERVICE
I claimed my reward last month September to be upgraded for free,for a one month anniversary. I received an email stating it would automatically be updated on my next billing date which was 1st October 2021. Payment was made 1st October 2021. However no free upgrade has been done and today is the 6th of October 2021. I logged a query via email on 2nd of October at 9am and also spoke to Nthabiseng who said she was escalating the query. It would be resolved within 24 hours. On Monday evening, 4th October, 3 days later Tshipeso M sends me an e-mail stating that Ntabiseng escalated the query on Saturday. Furthermore I received an email to rate the service and I expressed my frustration at the terrible service received. Nobody responded. I sent another email on Tuesday the 5th October and still no response or resolution. Four days later and my query is not resolved! MULTICHOICE your service is terrible and clearly your agents require serious training with regards to query resolutions and client service. It is not the first time that I have experienced this terrible service and many other Multichoice clients I have spoken to have said they experienced the worst client service from your agents. On numerous occasions when calling your call centre, I have to wait 30 minutes to over an hour for the call to be answered. When the call eventually gets answered the agent drops the call and you have to call again! When you eventually get hold of an agent, they cannot assist you and each one gives you a different reason for your query. When I do the self service options via WhatsApp, the DSTV app or your other service it is of no use and you still have to call your call centre. This is ridiculous! Your client service is pathetic.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
I claimed my reward last month September to be upgraded for free,for a one month anniversary. I received an email stating it would automatically be updated on my next billing date which was 1st October 2021. Payment was made 1st October 2021.However no free upgrade was done and on the 6th October, after no response to my trail of emails to DSTV I logged a complaint on Hello Peter 16 hours after logging a complaint I received a call from DSTV from Cynthia from the number ***, she stated she would resolve my query and send me a email confirming that my account will be credited for 5 days and my free ugrade would be done. No email was received. On the 7th of October I received a sms saying my account is in arrears for my free upgrade and I must make a immediate payment.Seriously????
My fault logging trail with DSTV: I logged a query via email on 2nd of October at 9am and also spoke to Nthabiseng who I contacted 3 times and eventually said she was escalating the query. My reference number: ***0.It would be resolved within 24 hours. On Monday evening, 4th October, 3 days later Tshipeso M sent me an e-mail stating that Ntabiseng escalated the query on Saturday. Furthermore I received an email to rate the service and I expressed my frustration at the terrible service received. Nobody responded. I sent another email on Tuesday the 5th October and still no response or resolution. Four days later and my query was not resolved!On the 6th October, Cynthia responded 16 hours later to my hellopeter complaint which she did still not resolve!I sent another email again today to DSTV to resolve my query. 6 days later with the same query!MULTICHOICE service is terrible and clearly your agents require serious training with regards to query resolutions and client service.It is not the first time that I have experienced this terrible service and many other Multichoice clients I have spoken to have said they experienced the worst client service from your agents.On numerous occasions when calling your call centre, I have to wait 30 minutes to over an hour for the call to be answered. When the call eventually gets answered the agent drops the call and you have to call again! When you eventually get hold of an agent, they cannot assist you and each one gives you a different reason for your query. When I do the self service options via WhatsApp, the DSTV app or your other service it is of no use and you still have to call your call centre. This is ridiculous! Your client service is pathetic!
Rectify my billing immediately and send a confirmation email.Refer to trail of emails.
I claimed my reward last month September to be upgraded for free,for a one month anniversary. I received an email stating it would automatically be updated on my next billing date which was 1st October 2021. Payment was made 1st October 2021.However no free upgrade was done and on the 6th October, after no response to my trail of emails to DSTV I logged a complaint on Hello Peter 16 hours after logging a complaint I received a call from DSTV from Cynthia from the number ***, she stated she would resolve my query and send me a email confirming that my account will be credited for 5 days and my free ugrade would be done. No email was received. On the 7th of October I received a sms saying my account is in arrears for my free upgrade and I must make a immediate payment.Seriously????
My fault logging trail with DSTV: I logged a query via email on 2nd of October at 9am and also spoke to Nthabiseng who I contacted 3 times and eventually said she was escalating the query. My reference number: ***0.It would be resolved within 24 hours. On Monday evening, 4th October, 3 days later Tshipeso M sent me an e-mail stating that Ntabiseng escalated the query on Saturday. Furthermore I received an email to rate the service and I expressed my frustration at the terrible service received. Nobody responded. I sent another email on Tuesday the 5th October and still no response or resolution. Four days later and my query was not resolved!On the 6th October, Cynthia responded 16 hours later to my hellopeter complaint which she did still not resolve!I sent another email again today to DSTV to resolve my query. 6 days later with the same query!MULTICHOICE service is terrible and clearly your agents require serious training with regards to query resolutions and client service.It is not the first time that I have experienced this terrible service and many other Multichoice clients I have spoken to have said they experienced the worst client service from your agents.On numerous occasions when calling your call centre, I have to wait 30 minutes to over an hour for the call to be answered. When the call eventually gets answered the agent drops the call and you have to call again! When you eventually get hold of an agent, they cannot assist you and each one gives you a different reason for your query. When I do the self service options via WhatsApp, the DSTV app or your other service it is of no use and you still have to call your call centre. This is ridiculous! Your client service is pathetic!
Rectify my billing immediately and send a confirmation email.Refer to trail of emails.