Multichoice - Pathetic Accounts dept personnel

What is happening @ Multichoice these days ?<br> My account is paid up till the 2nd of Sep <br> Still With the new system changeover strange things are happening !!!!<br> On the 17th my account was suspended with a E 16 error, Since then i have been struggling to find out why R632.00 was still outstanding? <br> After 5 calls and 2 reference numbers : Ref ***8 and ***3-I57 with me spending 40-50 min holding on for a response without anyone sorting out the problem.<br> After spending 48 min and 10 sec last night on the phone with a supervisor it seems and old decoder i sold was loaded on my profile and someone loaded Premium services on that decoder. Is this the new way ***** is being committed ? <br> Still its 10 days later now and i still don't have any services or indication of a credit for paying for services i don't have :( <br> When accounts personnel needs to call a supervisor or they don't want to the call is placed on hold till u drop the call 20 -30 min later in pure frustration. this has happened several times !!!!<br> <br> What the hell happened to service levels??????<br> <br> this is just plain WRONG in any way u look at it. !!!! <br> <br> <br>