MS
Marinda S

1 reviews | Active since Nov 2017

04 Mar 2018, 09:44

MultiChoice pathetic!

I canceled my DSTV in January 2018. They still took a payment end of January 2018/3 February 2018...took them 14 days to refund me! Now they again took a payment off of my account! So now again i will have to wait 14 days for the refund! When will this stop??

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2018, 10:42
Official

Dear Marinda Sutherland

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Mar 2018, 10:06
Official

Good day Marinda Sutherland

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We currently investigating your concerns with the relevant department.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,