Multichoice - Over promise, and under deliver.

I app**** for a DSTV explora two weeks ago. After a week of escalating the lack of communication for Multichoice I am at my wits end. The consultant that i spoke to assured me that I would receive the explora within 5 to 10 working days. It is now day 14. I would say that is misleading. DSTV needs to stop advertising their product if they cannot deliver. It amazes me that a giant like Multichoice is so *********** is service delivery. I have escalating this matter 3 times already and have not received 1 call from a consultant. STOP FALSE ADVERTISING. With the amount of money South Africans spend per a month on their DSTV bills , I would think Multichoice would take some initiative and live up to that they are advertising.