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Vuyokazi M
1 reviews | Active since Aug 2021
18 Aug 2021, 10:07
Multichoice open my account and I am suffering for something I don't know
Multichoice sucks! Multichoice I am tired to the core about your pathetic service. You are making a fool of people. I am angry and upset because yesterday I went to the branch in PE to asked about my account that is disconnected due to *****. You can't even explain the cause and yet you told me to pay and I did that. Now am wasting my airtime from consultants to consultants making me a fool that I can't be helped whereas at the branch they told the account will be active this morning. I am so ****ed off you people are wasting my petrol and airtime and am going to take this furthur shouyou not open my account today.
And today is the second day my account still not active
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Aug 2021, 11:47Hi Vuyokazi Malgas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Aug 2021, 11:47
Official
Hi Vuyokazi Malgas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
VM
Vuyokazi M's updateReviewer Update
18 Aug 2021, 11:53Thank you Hellopeter hope this matter will be resolved by today
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Vuyokazi M's update18 Aug 2021, 11:53
Reviewer Update
Thank you Hellopeter hope this matter will be resolved by today
VM
Vuyokazi M's updateReviewer Update
18 Aug 2021, 15:04My account is still closed
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Vuyokazi M's update18 Aug 2021, 15:04
Reviewer Update
My account is still closed
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Vuyokazi M's updateReviewer Update
19 Aug 2021, 14:06I got this message from multichoice
ENQUIRY REFERENCE NUMBER : ***9Dear Customer,
Thank you for contacting us.Please accept our sincere apologies for the delay.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that the account has been escalated to relevant department for further assistance. Should you need any further assistance ,please feel free to contact us at anytime .
Now my question is:
Must I suffer for something I don't know? Inconvenience me and yet Multichoice is still telling me they are investigating after all this time? Further more they said within 24hrs now its day 4 still not active whereas my account is up to date. Is there any other platform that I can use to take this furthur?
ENQUIRY REFERENCE NUMBER : ***9Dear Customer,
Thank you for contacting us.Please accept our sincere apologies for the delay.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that the account has been escalated to relevant department for further assistance. Should you need any further assistance ,please feel free to contact us at anytime .
Now my question is:
Must I suffer for something I don't know? Inconvenience me and yet Multichoice is still telling me they are investigating after all this time? Further more they said within 24hrs now its day 4 still not active whereas my account is up to date. Is there any other platform that I can use to take this furthur?
VM
Vuyokazi M's update19 Aug 2021, 14:06
Reviewer Update
I got this message from multichoice
ENQUIRY REFERENCE NUMBER : ***9Dear Customer,
Thank you for contacting us.Please accept our sincere apologies for the delay.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that the account has been escalated to relevant department for further assistance. Should you need any further assistance ,please feel free to contact us at anytime .
Now my question is:
Must I suffer for something I don't know? Inconvenience me and yet Multichoice is still telling me they are investigating after all this time? Further more they said within 24hrs now its day 4 still not active whereas my account is up to date. Is there any other platform that I can use to take this furthur?
ENQUIRY REFERENCE NUMBER : ***9Dear Customer,
Thank you for contacting us.Please accept our sincere apologies for the delay.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that the account has been escalated to relevant department for further assistance. Should you need any further assistance ,please feel free to contact us at anytime .
Now my question is:
Must I suffer for something I don't know? Inconvenience me and yet Multichoice is still telling me they are investigating after all this time? Further more they said within 24hrs now its day 4 still not active whereas my account is up to date. Is there any other platform that I can use to take this furthur?