EM
Eduard M

1 reviews | Active since Feb 2011

17 Mar 2015, 15:30

Multichoice only out serving the top paying client

I have downloaded the DSTV app to enjoy live streaming on my device where ever i go. Just to get technical difficulties a few days later and on request to resolve the issue of linking my smart card to my profile I receive the following return email.<br> <br> Hi ***<br> <br> Thank you for your details, I have linked your Smartcard to your profile. DStv live streaming and online Catch Up services are an extension of the PVR experience, accessible online and on multiple devices. These services are now part of our exclusive value added services available only to our DStv Premium customers with an active PVR.<br> <br> Regards<br> <br> ***<br> <br> The DStv Now Team<br> <br> <br> Now my question is? Why would you link my smart card first line of email if you tell me in the second part that I am not eligible to enjoy the service if i don't upgrade to the premium package with HD. <br> <br> Well smart marketing strategy multichoice but I will not upgrade to watch a bunch of re broadcast-ed programs . The only reason why I pay you is to watch my sport.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Mar 2015, 10:41
Official
Hello emorland,

Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.


Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Regards
Rupert