FS
Friedel S
1 reviews | Active since Jul 2019
27 Aug 2020, 06:32
Multichoice online service.
I experienced problems with a few months old Explora decoder that freezes when I change channels. After 2 weeks on line complaints and a lot of empty promises from Multichoice, I eventually had to get into my car and visit the Multichoice office myself to get an appointment for a visit by a technician this coming Saturday. We'll see if that'll happen.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Aug 2020, 07:11Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Aug 2020, 07:11
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Aug 2020, 23:19Hi Friedel Swemmer,
Technical problems are caused by various factors and it is very unfortunate when this affects your viewing. All our efforts would be to assist you to enjoy your un interrupted viewing pleasure. However, if all trouble shooting methods have been exhausted while interacting with our internal staff members we do recommend testing of the device.
The installer will assist you accordingly to check if the installation is not affected.
Kindly keep us updated and let us know should the technical problem persist so that we can assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Technical problems are caused by various factors and it is very unfortunate when this affects your viewing. All our efforts would be to assist you to enjoy your un interrupted viewing pleasure. However, if all trouble shooting methods have been exhausted while interacting with our internal staff members we do recommend testing of the device.
The installer will assist you accordingly to check if the installation is not affected.
Kindly keep us updated and let us know should the technical problem persist so that we can assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply27 Aug 2020, 23:19
Official
Hi Friedel Swemmer,
Technical problems are caused by various factors and it is very unfortunate when this affects your viewing. All our efforts would be to assist you to enjoy your un interrupted viewing pleasure. However, if all trouble shooting methods have been exhausted while interacting with our internal staff members we do recommend testing of the device.
The installer will assist you accordingly to check if the installation is not affected.
Kindly keep us updated and let us know should the technical problem persist so that we can assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Technical problems are caused by various factors and it is very unfortunate when this affects your viewing. All our efforts would be to assist you to enjoy your un interrupted viewing pleasure. However, if all trouble shooting methods have been exhausted while interacting with our internal staff members we do recommend testing of the device.
The installer will assist you accordingly to check if the installation is not affected.
Kindly keep us updated and let us know should the technical problem persist so that we can assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
FS
Friedel S's updateReviewer Update
31 Aug 2020, 08:26On Friday 28 Aug. DStv MultiChoice technicians visited my premises and fixed the problem. I'm happy and my decoders work perfectly. Thank You.
FS
Friedel S's update31 Aug 2020, 08:26
Reviewer Update
On Friday 28 Aug. DStv MultiChoice technicians visited my premises and fixed the problem. I'm happy and my decoders work perfectly. Thank You.