SO
Stephen O
1 reviews | Active since Apr 2013
18 Jul 2015, 15:37
Multichoice offline and not able to assist
The power supply on my 1110 decoder is not working. I have insurance on my decoders but can't exchange due to the system upgrades and multichoice being offline. The ad @ the retail branch state they will be closed from 13 Jule 2015 till 16 July 2015. Still offline today. Utter *******.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jul 2015, 14:14Hello djdocsciple,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your decoder. Please accept our sincere apologies in this regard we had a technical problem at the time of inquiry.
Our records indicate that your Premium service was successfully upgraded on 18th July 2015, however please let us know if there is still anything else that we can assist you with.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your decoder. Please accept our sincere apologies in this regard we had a technical problem at the time of inquiry.
Our records indicate that your Premium service was successfully upgraded on 18th July 2015, however please let us know if there is still anything else that we can assist you with.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 Jul 2015, 14:14
Official
Hello djdocsciple,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your decoder. Please accept our sincere apologies in this regard we had a technical problem at the time of inquiry.
Our records indicate that your Premium service was successfully upgraded on 18th July 2015, however please let us know if there is still anything else that we can assist you with.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your decoder. Please accept our sincere apologies in this regard we had a technical problem at the time of inquiry.
Our records indicate that your Premium service was successfully upgraded on 18th July 2015, however please let us know if there is still anything else that we can assist you with.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta