SH
Suzanne H
1 reviews | Active since Jul 2015
01 Feb 2021, 17:24
MULTICHOICE "offline!?" !!!!!!!!!!!
Bought a DSTV expolra Ultra on Sat 29 Jan'21 at PnP Klipfontein, when the installer had finished installation, it said "not registered' changed it on Sun & installer returned Mon, only to find the same problem. Multichoice was informed(09.40) & told us it'll take 1-3 hrs to 'register/activate.' at 2pm we called Multichoice & they're OFFLINE. So we have paid 2x call out fee & have no TV. So much for technology!!! I expect this to be attended to ASAP
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Feb 2021, 17:53Hi Suzanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Feb 2021, 17:53
Official
Hi Suzanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
SH
Suzanne H's updateReviewer Update
02 Feb 2021, 09:40Call Centre attended to our concern last night. Thank you
SH
Suzanne H's update02 Feb 2021, 09:40
Reviewer Update
Call Centre attended to our concern last night. Thank you
DStv (MultiChoice)'s replyOfficial
02 Feb 2021, 12:39Hi Suzanne,
As per our telephonic conversation, you have confirmed that the decoder is working fine.
Please let us know if you're still experiencing technical issues.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, you have confirmed that the decoder is working fine.
Please let us know if you're still experiencing technical issues.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Feb 2021, 12:39
Official
Hi Suzanne,
As per our telephonic conversation, you have confirmed that the decoder is working fine.
Please let us know if you're still experiencing technical issues.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, you have confirmed that the decoder is working fine.
Please let us know if you're still experiencing technical issues.
Kind regards
DStv: Hello Peter Team
Best regards,