Multichoice not valuing customers

I am extremely annoyed with the service level of multichoice. I moved in into a residence that uses communal dish. I have 2 decoders, one being an HD decoder and the other being explora. Realizing that the explora won't work because I will not be able to install the smart LNB I called multichoice and asked to be a switched from explora to HD this passing Saturday. The consultant adviced that I call the tech to my place to see what could be the problem the call lasted for 10 min and 5 sec. The tech came on Sunday, and I decided that he actually connect explora instead so he came with a switch LNB since i am in a residence that uses communal dish. Now before he left I check the dstv it's working but I don't have the functions of pausing, recording not even catching up ( E102-29). I called multichoice instantly and was on the line with multichoice for 12 min and 9 seconds asking them what was wrong, the consultant assured me that there was a system upgrade and that I should reboot the decoder the following day. I spent 900 on the and he left. Now Monday I followed instructions then I realized that the problem is still there, I called again and spent 10 min and 8 sec and asked to speak to the manager on the floor and I asked they call me back to give me feedback. Still as at I am awaiting feedback and I paid 520 for monthly premium. Now why do we have to cough out so much money on multichoice phone calls, call out fees for their technicians and monthly cost yet we are not even valuable to the company, and we are bringing so much sales with the repeats they bombard us yet we take this nonsense. I need their email so that I can complain to escalate this aspa. Angry me