1 reviews | Active since Oct 2016

15 Nov 2016, 17:03

Multichoice not updating payment on ITC

<p>I recently discovered that Multichoice hasn't been updating my regular monthly payments on ITC. This only came to my attention during the process of applying for a home loan and the bank informed me that there is not updated information on my Multichoice account at ITC. </p> <p> </p> <p>THIS HAS INFLUENCED MY CREDIT SCORE VERY NEGATIVELY !!!</p> <p> </p> <p>I bet if I had NOT paid for even a single month, it would reflect on my credit record !!!</p> <p> </p> <p>After numerous calls to their customer service desk on (011) ********** , CALLS ARE JUST NOT ANSWERED.</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 07:29
Official

Dear Mr P Booysen

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 07:29
Official

Dear Mr P Booysen

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 10:20
Official

Dear Mr P Booysen

We apologies for the inconvenience caused. Please be advised that we’ve escalated your complain to our finance department for investigation, and to provide you with confirmation of update of the status of your account to be forwarded to you via e-mail.

Regards

Nesta

's update21 Nov 2016, 11:32
Reviewer Update

Good day

One week later and this matter has till not been resolved ???