Multichoice not loyal to the elderly customers

80 and 83 year couple who have been loyal clients since Multichoice started - who now pay half their pension into subscription, happen to go on holiday from Cape Town to Durban.. There elderly misinformed and poor Daughter(me) says no its fine to just bring the multichoice card as our very old decoders actually are the same. OMG how wrong I was. Apparently you have to bring whole decoder with you - So after an hour on the phone (my cell) which has really no kind bank manager on its side, we finally get told that they cannot use their card which has been paid in subscription till end of month at all.. I must upgrade my card and pay immediately pro rata. Fair enough BUT on cancelling there card for a holiday period they get NO PRO RATA CREDIT.. Very FAIR. Now we sit with a financial pickle. Any pro elderly DSTV Bosses out there that CARE! And please do not go asking for ID numbers etc as I am off site from where my parents are sitting alone without their precious sport!