RH
Riaan H
1 reviews | Active since May 2009
03 Jan 2020, 09:45
Multichoice not interested
DSTV does not know how to give proper customer service. This is what happens when you have the monopoly in an industry. I have been a premium subscriber for many years now. Today I wanted to sort out my Showmax as it is activated through DSTV but it does not allow me to watch any Showmax shows. Phoned the Call Centre only for the lady to tell me I must request help from Showmax yet I pay DSTV. She was so uninterested in assisting me and her tone over the phone indicated to me that She also did not really want to work. After our discussion I requested to speak to a manager where She placed me on hold for about 20 minutes and no surprise the call then ended. After my pricelock contract I will end my subscription. I will not keep on paying a premium for the worst service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jan 2020, 14:40Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2020, 14:40
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jan 2020, 17:52Hi Riaan,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly communicate with our ShowMax team for a Live Chat interaction and you will receive efficient assistance. Please use this link https://chat.showmax.com/ .
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly communicate with our ShowMax team for a Live Chat interaction and you will receive efficient assistance. Please use this link https://chat.showmax.com/ .
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 Jan 2020, 17:52
Official
Hi Riaan,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly communicate with our ShowMax team for a Live Chat interaction and you will receive efficient assistance. Please use this link https://chat.showmax.com/ .
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly communicate with our ShowMax team for a Live Chat interaction and you will receive efficient assistance. Please use this link https://chat.showmax.com/ .
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,