Multichoice Non Responsive!

I have had a problem with multichoice misleading me with incorrect information about 2 weeks ago.<br> I complained here last week Monday and a guy named Rupert assured me that they will contact me within 58hours.... I waited days.... Its now a week later... Wednesday....what happened? Did I not provide my details correctly?<br> <br> Last I was told that higher management were going to listen to the conversation where I was given incorrect information and you will get back to me. I have a feeling that you listened to it & now you are just hiding because you know I am right in my argument & you don't want to face that you guys are wrong.<br> <br> I will not let this go because this was not my stupidity this was your consultants who weren't trained properly & gave me the wrong information so I will not lose out on my luxury because your people don't know what they talk about.