Multichoice - No Magic - Bad Service

Multichoice replaced our Explora on Monday (It was still under warranty) . Since Tuesday we have no signal on the secondary decoder. Been given the runaround. We phoned them on Tuesday evening and were told that they will phone is in an hour. Nobody phone us so we phones again. We were told the same thing - somebody will phone you. But nobody did. On Wednesday evening we phoned again and were told that it is a universal problem and somebody will phone is but there are a backlog. Well on Thursday evening we called again and this time were told that they need to fill in a report and get permission to repair the signal from their side. What a load off bull !!! We are paying for a service and Multichoice do not give a ****. Do you see the Magic - well we don't. This is the attitude of this company. We requested a refund for the days that we are not getting a picture but they said it is impossible. Well we will see what is impossible because I will be cancelling my subscription and they can come and collect their Explora because it is not us that's in breach of contract. Absolutely pathetic service.