1 reviews | Active since Dec 2016
Multichoice - No magic at all
Friday afternoon my DStv has an E16 error telling me I'm in arrears. This not being the case I follow the prompts and E16 message disappears. From then on my DStv is continuously searching for signal. I'm told by customer services it must be my decoders. Yet at 4:30am signal is normal, no signal during the day and normal after 7pm. How is this my decoders?
Dear Farah Abrahams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Farah Abrahams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Farah
Thank you for contacting us.
I fully understand your concern regarding this error. Also, please note that sometimes technical issue with the decoders cannot be resolved over the phone.
It is for this reason you need to take both decoders for testing at the nearest DStv service centre or agency. Our technical team is available to check the hardware and provide you with the relevant feedback.
Should there be no fault with the decoders, you will be required to contact an accredited DStv installer.
Kind regards
Dinah
Best regards,
Good day Farah
Thank you for contacting us.
I fully understand your concern regarding this error. Also, please note that sometimes technical issue with the decoders cannot be resolved over the phone.
It is for this reason you need to take both decoders for testing at the nearest DStv service centre or agency. Our technical team is available to check the hardware and provide you with the relevant feedback.
Should there be no fault with the decoders, you will be required to contact an accredited DStv installer.
Kind regards
Dinah
Best regards,