Multichoice no joy with payment

After two weeks communicating back and forth with Dstv(multichoice) online and call centre. My direct deposit at ABSA Bedford Centre for R2058 is yet to be registered as paid. The call centre agent assured me this will be counted as payment for two months service. It has not been reflected in the account. Each time I speak to an agent they assure me the accounts department will adjust it to the amount paid. The proof of payment was sent to *** and they have admitted to receiving it. I am at my wits end. Could Multichoice please restore my Premium package for client no: ***8