Multichoice nightmare

<p>I write on behalf of a nearly 70 year old pensioner who recently lost her husband. She is housebound as she is on oxygen 24 hours a day, so her television programmes are vitally important to her. </p> <p> </p> <p>She signed a Change of Decoder Ownership form on 7 February 2017, which was submitted to Multichoice with more than the required documents. On 8 February 2017, Multichoice wrote to the Executors of the Deceased Estate, stating that the account in the name of the Deceased had been transferred to his widow. A new account number was created.</p> <p> </p> <p>In very brief summary, since the original cut off of services on 6 February 2017, the service has been cut at least an additional 9 times. The call centre has been called at least 9 times (list of names available), in additional to 9 written direct communications to Multichoice, with several more sent detailing earlier emails.</p> <p> </p> <p>The distress caused to the grieving housebound widow is substantial, and quite frankly unacceptable. No attempt to rectify the matter satisfactorily has been made, let alone any compensation of the lack of service for lengthy periods during the 30+ days this matter has dragged on, in addition to the time and money spent trying to get a resolution. To rate the service with a 1 out of 5 is too flattering, as there has been no service whatsoever.</p>