MultiChoice new System a disaster!!

I am desperately trying to get my account up to date.<br> <br> MC has not received multiple of my payments and I am told that due to the upgrade<br> it is impossible for them to draw up statements of payments received prior the update.<br> And even worse - They say it could take months for it to be allocated.<br> <br> They are trying to help and I feel sorry for the poor consultants who also seem to be victims of <br> the new system, but I need my affairs in order and I need to be able to use the self service to manage <br> my holiday home online like I did in the past. Now it refuses because I am perceived to be in arrears !!<br> <br> Please help - It is unacceptable that payment allocation, if I send you the proof of payment, takes that long ???