Multichoice needs to invest in training for their agents

I rented a movie on box office on Saturday 24th October using my debit card. But I waited and waited and there was no movie, so I called customer service at twice that same day but got no help and was just told they were experiencing a problem with box office and the problem would resolved the next day. I called on sunday 25th,a call was logged because they could not give me the movie so I wanted them to refund my money. I was given reference ***0-I499.I waiting till Friday 30th and realized that I had not gotten a movie nor had I been refunded. So I used my airtime and called again. The person I spoke to this time was a total waste of my time he kept going around in circles by asking me the same questions I had already answered. I finally asked for his team leader, I waited 30min on the line for him to tell me that the team leader was unavailable.At this ppint I was ****ed to say the least. He told me that he would take my details and have his team leader call me back on that Friday . Today is Saturday once again, still no movie, no refund and definitely no call from no team leader. Multichoice's is is pathetic and employ useless agents.