RC
Ramona C
1 reviews | Active since Jun 2012
26 Aug 2015, 07:09
Multichoice need more agents like Tshepo
I called into the call centre after speaking to a manager the day before that was to call me back but never did.<br> my call was answer by Tshepo at 10pm and he provided me with amazing service, he went the extra mile to sort out my query , I understand that there is only certain processes that he can follow <br> I await DPP to contact me regarding my query but I would like to thank Tshepo for calming me down and having me laugh at the end of that call, You rock
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Sept 2015, 10:31Hello Rookaya,
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
As we have explained that we are experiencing high contact volumes. Please accept our sincere apologies for the delayed response in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
As we have explained that we are experiencing high contact volumes. Please accept our sincere apologies for the delayed response in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Sept 2015, 10:31
Official
Hello Rookaya,
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
As we have explained that we are experiencing high contact volumes. Please accept our sincere apologies for the delayed response in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
As we have explained that we are experiencing high contact volumes. Please accept our sincere apologies for the delayed response in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta