MULTICHOICE MUST JUST CLOSE AND GO

Just last week i sent a complain and the following day i was called by some guy who said he's going to do investigation on my case where my insurance got cancelled without my acknowledgement until today i had never heard anything from multichoice...i have laid my monthly premium and schools are closing which therefore mean my children won't be able to enjoy the holidays since now we on our second week without tv...multichoice really is a failure and i really do not believe this...i want my answers guys...