SM
Sharifa M
1 reviews | Active since Sept 2020
14 Mar 2024, 09:37
Multichoice Must Fall
DSTV service is **********. My debit order was returned as unpaid on the 25th Feb 2024. I then made a cash payment on to 2 March 2024. I emailed the POP to proofofpayments@com. My service has subsequently been disconnected and reconnected 9 times. Each time I called their contact Centre I was made to hold on for more then 20 minutes to be reconnected. Multi choice have got my POP since the 2 March however it has not been allocated into my acc. We are now on the 14th March 2024. Who manages the email inbox and why has payment not been allocated? MULTICHOICE MUST FALL LIKE OLD MUTUAL!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Mar 2024, 09:51Hi ,Sharfa
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Mar 2024, 09:51
Official
Hi ,Sharfa
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SM
Sharifa M's updateReviewer Update
14 Mar 2024, 09:55I want my subscription reconnected and I will not be charged the extra R50 reconnection fees. Also 8 have not viewed DSTV for 13 days, I need a credit on the days when I was disconnected.
SM
Sharifa M's update14 Mar 2024, 09:55
Reviewer Update
I want my subscription reconnected and I will not be charged the extra R50 reconnection fees. Also 8 have not viewed DSTV for 13 days, I need a credit on the days when I was disconnected.