multichoice must fall

it's a tragedy that multichoice has the monopoly of this industry. now they abuse it.<br> <br> on dec 20, 2014 they upgraded my package without my authorization. they subsequently charged me reconnection fees. on june 29, 2015 i requested they downgrade my package. i was adviced it can be done on the 2nd of july, but it wasnt. again i was overbilled and disconected.<br> <br> on sep 4, a certain thamsanqa amos responded to a hellopeter complaint, investigated and informed me they will refund me about R900. 2months later, when i make a follow up, q new investigation is done covering the period june 29 to date. the result is that i owe them R82.50. now im disconnected. <br> <br> its unfair that one can only \report"to them. it doesnt make sense that they can be their own judge. mayb the university brigade can help with a #multichoicemustfall campaign. they always \""apologise\"" and promise to follow up. they dont respond to emails i sent directly to them. they call centre agents just frustrate me until my airtime is exhausted. who are the powers who can investigate these ********** activities?"""