Multichoice must be the worst company I have ever dealt with

Cusstomer No. ***.Multichoice. Further to previous complaints, and various phone calls I have received, I now cannot access any programmes I have recorded, catch up etc. Message tells me to upgrade my PVR and to increase my subscription> What is going on. One phone call agreed that I pay the amount originally negotiated and yesterday's phone call from a young lady also said the same but said she would come back to me. She never did. A phone call on Friday from Ndando confirmed my negotiated monthly payment. Its obvious the righthand doesnt know whatthe left hand is doing!