1 reviews | Active since Oct 2013
<p>I gave up my Multichoice more than a year ago, mainly due to the arrogance of the large corporate mentalaty shown by Multichoice towards their cusstomers.</p> <p>Afterwards I was contacted by some person claiming that I owed them money. I queried it and asked for proof that I owed them the money, nothing further happend.</p> <p>Today I receive a phonecall out of the blue from someone who cannot pronounce my name, wanting to talk to me about my DSTV account. I explained that I do not have an account and they want me to prove that I do not have an account or go to a Multichoice office to discuss it with them. I think not. I am now expected to search through all correspondance for more than a year because you are not capable of keeping records?</p> <p>This is part of the arrogance. If you want me to pay, please provice me with the signed contract and prove that I owe you money. I am no longer a customer so I dont need to put up with you arrogance.</p> <p> </p> <p>Must be becomming desperate for money because you are probably loosing customes hand over fist. </p>
Dear Gerrie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Gerrie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Gerrie
Upon checking your account, we can verify that your services was active for the period from 25th June 2016 to 09 July 2016 which was left with arrears of R422.
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service.
Upon this request, we will schedule for the service to disconnect on the next payment date.
If the service remains active and is suspended due to non-payment. The account holder will be liable for the pro rata balance owed.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Please let us know if there is anything else that we can assist you with in future.
Regards
Lebogang
Best regards,
Dear Gerrie
Upon checking your account, we can verify that your services was active for the period from 25th June 2016 to 09 July 2016 which was left with arrears of R422.
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service.
Upon this request, we will schedule for the service to disconnect on the next payment date.
If the service remains active and is suspended due to non-payment. The account holder will be liable for the pro rata balance owed.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Please let us know if there is anything else that we can assist you with in future.
Regards
Lebogang
Best regards,
Please provide me with the contract I signed to agree to this
Please provide me with the contract I signed to agree to this
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