VK
Veronica K
1 reviews | Active since May 2020
14 May 2021, 11:33
Multichoice multiple operators
Having to deal with various call centre operators are the pits. My account has been messed by the incompetence of the various call centre operators. I was shocked to learn yesterday that these operators are so far spread. They are not just JHB based and that made me understand why everything is so messed up
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 May 2021, 13:08Hi Veronica Khan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 May 2021, 13:08
Official
Hi Veronica Khan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
VK
Veronica K's updateReviewer Update
14 May 2021, 13:54Thank you DStv: Hello Peter Team. I have also sent an email in this regard.
VK
Veronica K's update14 May 2021, 13:54
Reviewer Update
Thank you DStv: Hello Peter Team. I have also sent an email in this regard.
DStv (MultiChoice)'s replyOfficial
15 May 2021, 18:50Hi Veronica,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent you an email for you to email me your bank statement so that we can investigate whether the March 2021 debit order was successfully or not.
We will then reconcile your DStv account when get conclusion of the March 2021 debit order.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent you an email for you to email me your bank statement so that we can investigate whether the March 2021 debit order was successfully or not.
We will then reconcile your DStv account when get conclusion of the March 2021 debit order.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 May 2021, 18:50
Official
Hi Veronica,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent you an email for you to email me your bank statement so that we can investigate whether the March 2021 debit order was successfully or not.
We will then reconcile your DStv account when get conclusion of the March 2021 debit order.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent you an email for you to email me your bank statement so that we can investigate whether the March 2021 debit order was successfully or not.
We will then reconcile your DStv account when get conclusion of the March 2021 debit order.
Kind Regards,
DStv: Hello Peter Team
Best regards,