Multichoice?? More like the WORST CHOICE

If I could give your company 0 stars I really would.

I have been having issues logging into my DSTV Now for a while now. I contacted their customer live chat today only to be told "Your Account has been blocked due to ********** activities and you need to submit a copy of your ID as well as contact details" so my account can be escalated to a "Special Team" to be investigated. So anyways I left the chat and decided to call the contact center assuming that they would be able to assist but they were even worse! After spending 10 minutes explaining the situation to the the agent she then places me on hold without warning or informing me. The best part of the entire situation is that their agent at the call center says that their is a problem with my email but when I confirmed my email address it is exactly what is on the system.

For the life of me I cannot understand what ********** activities and what criteria your customer services agents have to pass in order to get a job coz clearly they are the absolute worst! Your customer service procedures are an absolute joke and I will definitely taking both my and those around me business elsewhere