MULTICHOICE - Mickey mouse business with idiots as agents

I called the ISON contact center to reconnect my services however payment was made. I spoke to the first agent Shenise Johnson who advised payment was reflecting however it didnt make sense as to why the services were cut. She reconnected me but too 15 minutes to get her manager on the line for me. I called back and spoke to the second agent Linodon Rossouw who told me it would take 30 seconds to get her manager on the phone, those 30 seconds turned into 7 minutes. I hung up as I had exhausted over R50 of my personal airtime. I called back from my landline and spoke to Xoliswa. She got her manager Nandi on the line who has no customer service experience whatsoever. She did not empathize with me as to what led to me being irate. Instead she mentioned that if payment was made on the date I stated they would disconnect three days after when I queried why it wasnt cut yesterday then she said oh shes not saying its three days specifically. She then sounded annoyed with me. She refused to give me employee numbers. She was not as helpful as a manager should be. She kept asking me to keep it down, and when I queried the period with her she stuttered as she knew she had given me two different kinds of information. I have an ongoing issue with Multichoice. Their self service app gives incorrect information and their agents are not knowledgable of the product they are dealing with. For a nationwide company like multichoice I would expect better service especially to customers who are with them for many years.