Multichoice mess up and now they unavailable

Good Day<br> On 28 January 2015 i phoned the Call Center to change from Premium package to Compact Package.The 1st consultant said its fine i have to pay the amount owing and then call back. I called back and the 2nd consultant asked me if the 1st consultant did not inform me that i have to phone a couple of days prior to change my package.I said no and she said ok she will downgrade my package.I asked how it works and she informed me the decoder will reset itself. I then agreed to a debit order for the compact package.To my surprise i had a debit order for premium and compact packages.I reversed this payment as it was not the agreement. I then got cut off by MultiChoice. I paid the amount for the Compact package (incl extra view and reconnection fee) I contacted them on 06 March just to be informed by the consultant i was never \downgraded"and still on premium and why did i not inform them?After i explained my previous conversations with them she was still persistent it was my fault.I was cut off and when i tried to phone back i just got the preprogramed options.I went to one of their branches who told me to phone the call centres again with preprogramed options. I'm still cut of"""