Multichoice loses another customer due to lack of customer service

I paid my account on 25 July and called on thr same day for them to downgrade my package. Yesterday I receive an sms that I need to pay or my service will be suspended. I called in and I was told their system was down but agent ensured me she would notify the Finance dept and someone would call me. Later yesterday I received an sms that my services have been suspended. I called again, I was told the system is slow then I was told to log onto the website. I was also told I can go into a walk in centre of Monday. After being on the website it prompted me to pay if I were to be reconnected. I requested to speak to a manager and was told the manager is not in! So now I sit for the weekend with no dstv even though I paid on time and requested the downgrade of my package timeously. I am seriously annoyed by the inconvenience nevermind all the minutes I have used to try resolve this and lack of customer service received from Multichoice. If the system was down at the time of my call, surely a note could have been made and when the system was up and running again the change could have been made.