HM
Humaira M

1 reviews | Active since May 2016

10 Oct 2016, 13:43

MULTICHOICE = ***** & PATHETIC SERVICE

<p>i called in the call center for prices and upgrades, a guys gave me details, i made arrangements to get there and sort my stuff out. when i went there they treated me as if im talking **** and im lying, when i asked them for the recording of my call the lady said she cant do it now but she will get and call me on monday. she called me on tuesday to tell me they cant trace a call. funny thing was when i went there she gave me exact date time and duration of my call. what a bunch of lies. im still awaiting my call from the manager for a week now</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2016, 14:05
Official

Dear Humaira

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2016, 15:48
Official

Dear Humaira M

We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls are just ringing. Please be advised that we tried to search with information provided but could not find your details on our database. Kindly provide us with the account holder customer reference, smart card or identity numbers to allow us to assist with your request.

Regards

Nesta