MULTICHOICE LACKS HUMILITY!

I am on the verge of depression because of this company. I made an error on the 25th of August and paid R6400 into multichoice account linked as "Home DS" on my beneficiary list, I meant to pay my bond which is linked as "Homeloan". I have called about 3 times now submitted all required docunentation and they keep rejecting my refund request. I last used thier services in 2025. They are now forcing me to keep the money in thier account and every time i call to follow up the balance has gone down. I submitted my documents the 1st time I called and found a rude lady named khanya who said she will load the request, she ddnt bother. When i followed up again I found a cold Tintswalo who said she will escalate it because shd can see I submitted everything. Today I called again I was told it was rejected because "Tintswalo made a typo" in the explanatory notes. They now allege that they reject refunds because people are money laundering through thier account. How is it money laundering when I submitted proof of the source of funds? A bank statement. Can you really launder 6400? Who has gone under investigation for possesing 6400 in thier bank to an extent that it must be washed? I am an Attorney with experience in the banking sector laundering 6400 is outrageous! They do not want to refund me because the need to leep the money so they can debit untill it is finished. Multichoice please pay my money back. People make errors all the time and I submitted every document requested. Tbe ladies have even learnt to spin lies obo multichoice just to avoid refunding. I have missed my bond payment, its not your fault butrefund me, in this economy 6400 is a lot of money please refund me here is the reference ***