Multichoice lack of service

I have tried to upgrade my life partner's Dstv commercial package. I have sent 9 e-mails from different addresses. When I phone Multichoice, they tell me there was no attachment to any of the mails. I send each mail with an attachment. I was then requested to fax the document. I faxed it on 12 March 2019, and received a mail that not all the pages were initialled. I refaxed the document with all pages initialled on 15 March 2019. When I phoned Multichoice on Saturday 16 March 2019 I was told that nothing was received. I am in possession of the confirmation that the fax was successfully transmittedat 1023. The reference numbers used are ********** and ********** . We run a guesthouse and need the upgrade for our guests. To date the upgrade has not been implemented