MULTIchoice knows I have no choice cos who else is there?

Sick & sat of the pathetic service I am forced to deal with of Dstv.Canceled my extra view and disconnected my 2ndry decoder so only paying normal subscription for compact.(about R70 less without extra view). Eventually my primary decoder packed up so I can now use my 2ndry decoder as the primary. Call the contact center the 21march , they confirm the extra view was deleted and they sending me the signal for 'normal view'.....R3O airtime wasted. Lady apologies cos she can't get the signal to me but assures me a manager goin to call me within a hour to resolve this. No call I get to work the next day 22march call them and she(consultant) assures me it fixed wen I arrive home. So obviously it not fixed yet so i Get home call the 1st available consultant and insist to speak to a manager and hold on for 20min because Nokuthulo(manager on duty) was busy. Eventually she answers and assured me "Should The call cut she will call me back" R40 wasted. I managed to register on HPeter , type this message and still no call has arrived but I am paying a subscription fee, wasted my airtime for a service that is non existent. So my error message is 'Xtraview Alert, no communication from primary decoder' but yet I don't have extraview as confirmed by the different consultants.