RR
Raffaella R

1 reviews | Active since Mar 2009

02 Jun 2016, 06:26

Multichoice keeps taking money out my account

<p>At the end of March, we paid our yearly multichoice fee. A few days later, they debited my account over R9000 when the fees had already been paid. Today, I see they have taken another R844???? How dare you keep taking money out my account when I have paid my fees. I have not given you any authorisation to do so and each time you take your time to give it back to me. I have had enough of your incompetence. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jun 2016, 07:06
Official

Dear Mrs Ruscic

Thank you for bring this matter to our attention.

According to our records the debit amount of R9284 was reversed from your account .The other amount in question will be debited in error.

A refund has been captured to be paid in to your bank account within 4 to 7 working days .

Regards

Rupert