MultiChoice keep Debiting me to spite months of requesting my account to be closed!

<p>Around the 4th or 5th of October 2016 I had phoned DSTV Customer Care to tell them that I would like to have my DSTV cancelled/disconnect and my account closed. The reason for this is that I no longer saw the value in any of the DSTV products.</p> <p> </p> <p>A very straight forward request...right???</p> <p> </p> <p>Well it turns out DSTV (MultiChoice) is not very good at following their own standard procedures.</p> <p>At the end of October 2016 I was debited the full DSTV Premium fee but I thought ok, fair enough that should be the last debit order because I had not given a full 30 days notice.</p> <p> </p> <p>I did phone DSTV Customer Care anyway to confirm that it will be the last debit order and that my DSTV is now disconnected. They informed me that it was still active. I said "how can this be, I asked for it to be cancelled?". So I then informed them that it must be cancelled with immediate effect and no further debit orders must come off.</p> <p>End of November 2016, I was debited again!</p> <p> </p> <p>So I phoned and this time I was rather upset. I said my account needs to be completely closed and I must be refunded the amount that was debited at the end of November 2016. DSTV Customer Care agent informed me that the issue would be resolved and someone from the Finance/ Billing department would phone me that day. No one phoned!</p> <p> </p> <p>I then followed up 2 weeks later, around mid December and I was told the same thing again that I would recieve a call that day. No one phoned!</p> <p> </p> <p>I've now just been debited again, at the end of December 2016!</p> <p> </p> <p>I'm not sure if DSTV is running some **** to get a few extra payments out of customers but this has gone far enough. I will be phoning DSTV today informing them that if I do not recieve formal confirmation that my account is closed and that I will be refunded for at least the last 2 months debit orders that I will be taking legal action.</p> <p> </p> <p>Customer number: ********** 0</p>