Multichoice just don't care

My father's MNET decoder stopped working. He took it into the Multichoice offices on 4 October. They PROMISED him they will send out someone in 24 hours to come and install a dish and migrate his account to digital. 2 weeks later he went there again, and was told that it will be escalated because nothing has been done yet. a Month later I called them, because he does not understand anything they tell him, and was told someone will call him in 24 hours and they will escalate it since nothing was done yet. Since then I have called again twice, and get the same answer every time. Truth is... they just do not care. They told me if he cancel this service, he will not get Mnet again and will have to apply for DSTV. He cannot afford it so this will never happen. They are taking money from a old man who cannot afford Mnet, but lives only to watch sport. 2 months now he is paying for a service he is not getting at all, and no one cares. The service center say anything to make you believe they want to help you, and solve this issue, making the one promise after the other, until you call next time and discover still nothing happened and you get the same story all over again. It is a disgrace how you treat desperate old people. Eager to take money from them but do not care at all if they have NO use of their TV at all.