MultiChoice just cannot get my account fixed ???

It seems the Agents and their Supervisors are on different planets.<br> <br> I have requested numerous times now that my account be corrected.<br> The AGENT I speak to ALWAYS understand and initiates the correct Journals<br> but then the SUPERVISOR decides otherwise without following up and therefore <br> dropping the entire process on the ground so that it must start again, and again, and again.<br> <br> SUPERVISORS !??<br> <br> 1) Transfer the R152.71 surplus credit on my main account to my holiday acc<br> This credit is due to a Journal correction that was processed incorrectly for just<br> the balance owing in stead of the incorrect term fix in its entirety (See below)<br> 2) Correction: Viewing duration of weekend 30.10.2015 > 01.11.2015 (3 days)<br> shows on your records as 30.10.2015 > 17.11.2015 (19 days!)<br> The incorrect days needs to be reversed on the holiday account.<br> <br> ** Take into consideration that Nr1 was an incorrect attempt of Nr2, so yes you have now complicated it !! <br> Call me if you struggle, I do this for a living ! <br> <br> Please do the corrections and revert when done OR if you disagree OR if you need Help.<br> This needs to be sorted out once and for all.<br> <br> Regards<br> W Victor