CF
Christo F
1 reviews | Active since May 2017
29 May 2017, 11:49
Multichoice ITC
<p>Received a SMS that I have been handed over to ITC. But on 12 March 2017 I paid my subscription in full for the next year (almost R9000). Phoned Multichoice and fualt was on there side. Was told that they will send a email and fix the problem. I spoke to Phillip Williams that send me a email that it was fixed. Phoned today ITC and they have received nothing. Phoned multichoice back was told they will send again.</p> <p>How long must i wait and still waiting for a reason why this was done!!!</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
29 May 2017, 12:45Dear Christo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 May 2017, 12:45
Official
Dear Christo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 May 2017, 15:40Good day Christo
We are liaising with our finance team to urgently assist in this regard.
You will receive an updated confirmation letter regarding the status of your DStv account within seven working day days.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 May 2017, 15:40
Official
Good day Christo
We are liaising with our finance team to urgently assist in this regard.
You will receive an updated confirmation letter regarding the status of your DStv account within seven working day days.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Jun 2017, 15:17Good day Christo
As per our telephonic discussion, we will follow up with you to check if you've received the letter.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Jun 2017, 15:17
Official
Good day Christo
As per our telephonic discussion, we will follow up with you to check if you've received the letter.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jun 2017, 13:53Good day Christo
We have forwarded your feedback to our finance team.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Jun 2017, 13:53
Official
Good day Christo
We have forwarded your feedback to our finance team.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
CF
Christo F's updateReviewer Update
09 Jun 2017, 13:56How long can this take. Everytime I am phoned to ask if I received any feedback. Why not phone multichoice/ITC and ask them why havent they send me any....
CF
Christo F's update09 Jun 2017, 13:56
Reviewer Update
How long can this take. Everytime I am phoned to ask if I received any feedback. Why not phone multichoice/ITC and ask them why havent they send me any....
DStv (MultiChoice)'s replyOfficial
12 Jun 2017, 16:05Good day Christo
Please be informed that the paid-up letter has been forwarded to your email address.
If you require any further assistance, please do contact us.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Jun 2017, 16:05
Official
Good day Christo
Please be informed that the paid-up letter has been forwarded to your email address.
If you require any further assistance, please do contact us.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
CF
Christo F's updateReviewer Update
03 Jul 2017, 11:31Last week I received a sms again saying I owe R204. I went in to DSTV in Randburg on Thursday. Was told that the mistake was again DSTV, was told it is fixed. And I will receive a email within 24 Hours that all is up to date. Still waiting for that. This morning i received a email that I still owe money. I phoned in twiced and now the system is down.
What is our problem that side, are you people actualy qualified to do your jobs. What must i do more for you people to wake up. Must I get lawyers involved and take you to court.
CF
Christo F's update03 Jul 2017, 11:31
Reviewer Update
Last week I received a sms again saying I owe R204. I went in to DSTV in Randburg on Thursday. Was told that the mistake was again DSTV, was told it is fixed. And I will receive a email within 24 Hours that all is up to date. Still waiting for that. This morning i received a email that I still owe money. I phoned in twiced and now the system is down.
What is our problem that side, are you people actualy qualified to do your jobs. What must i do more for you people to wake up. Must I get lawyers involved and take you to court.