Multichoice is ****** useless!!!

So they disconnected our DSTV even though we paid the account on time. I called this morning and they asked me to email the proof of payment and they promised they’d reconnect it as soon as I sent the email. I call again and now they’re asking for the account holder to give them confirmation. What the fudge for?? I already said he’s in the hospital and he can’t wrote! So now what happens to my freaking money because I paid and yet here I am sitting with a tv that only airs channel 100. So the fact that I spent my own damn money to pay the account doesn’t mean a damn thing!