Multichoice is useless

I have a premium package with dstv , I first called their call center because I was not able to watch my DSTV now , they promised to resolve the issue but nothing happened, I again for two days tried to reach them via their live chat (useless you can be on hold for 3hrs ) well I managed to speak to one agent who assured me that he has resolved and linked my dstv now to my package, guess what till now my dstv now plays free channels, and no assistance provided, I regret going back to them after 3moths