1 reviews | Active since Mar 2009
MULTICHOICE IS TRYING TO ***** MY CREDIT!!!
I am a dstv customer for over 2 years and i am disgusted at the low service DSTV has to offer. I had a credit Of R247 on the 20 July when i called to change my packages to Dstv access and North Indian. My sevices were connected on the 20. Then on 22 I was disconnected , then reconnected on the 23. Then disconnected on the 24. Is DSTV tring to usurp my credit? Ive called the call centre over 40 min holding from my cellphone and eventualy got an absolutly useless consultant today (24 July) he held me on for 18 min and cut the call!!! this is ********! DSTV are a bunch of rogues! I want my money back and i will go to TOP TV instead of being treated like **** by your'll!!!!<br> <br> I WANT ANSWERS NOW AND GET RID OF YOUR USELESS CONSULTANTS WHO CANT EVEN SPEAK PROPERLY!!!!
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert