Multichoice is trying to ****** R600 above my R1000 a month subscription

Multichoice is trying to ****** R600 above my R1000 a month subscription. And if I don’t pay they cut me off.

Now you ask yourself why have they lost 400 000 subscribers. It is not because of the cost its because they treat their paying customers like ********s. I have spent hours on calls with support. Which is not toll free, and they say they can’t phone you back so you wait for 30 min while they try resolve an issue. Then just cut you off, and you have to start over again. So why is my account more this month? Well they said I have added an additional package to my account. Which I have not. How can I prove I have not well I cant, Only they can, they need to check who opened the other subscription. But they rather cut me off because to them I am at fault. I have two questions: Why when I opened my account originally, I had to pay a pro-rata amount to start watching, but this other person that opened the package watched for nearly a month not having to pay because their subscription was just added to my account. Why can’t they just cut the one subscription off which I won’t pay for because its not me. And let me pay the normal amount. So the one subscription I am paying for stays active? But no according to DSTV I am the ******** here. I could just start watching Netflix again, and I will. But I think its only fair that DSTV pays me back for my decoder and installation which I have only had for 2 months. I refuse to be bul**** into paying someone else’s account so that I can continue watching on my subscription. Plain and simple DSTV are dishonest and that is why they loosing subscribers.