MM
Megan M

1 reviews | Active since Oct 2015

31 Oct 2015, 15:21

MULTICHOICE IS THE WORST SUPPLIER

I recently lost my mother and I needed to do a change of ownership on her DSTV Account. For the last 6 months DSTV and Multichoice have cut off my account numerous times with no warning. They recieved my account details and charged me over and over for reinstallation fees and premium, while the DSTV wasnt even working and I paid for two months without having television at all. <br> <br> To make matters worse, they finally said they had completed the ownership changed, and when I enquired about how I still did not have the decoder working, they said they had linked it to someone else and lost it. I enquired over and over, yet now they just ignore my emails completely. <br> <br> The whole situation has been dealt with by so many people at multichoice I cant even email the same person to check. <br> <br> It is the only option we have for television, yet their service is absolutely disgusting, and they have no compassion for anyone in a situation like this. <br> <br> I have never been this disappointed before!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 12:36
Official
Hello memcadam,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team