1 reviews | Active since Jan 2014
multichoice is the nightmare of my life
What a nightmare of a service provider you are!!!!everyday its a different error, and i must call your none free toll number that has the longest caller menu i have ever come across i feel so sorry for your call centre agents because they are emotionally abused by angry customers on a daily basis, i send my queries on facebok, zero assistant, its question after question, i sms and still no assistant, i went to sleep yesterday and everything was fine, i woke up this morning, there is no signal and for the whoole day i have been trying to get assistant from facebook, useless as always, after staying on the call for over 25minutes i am told i need to take my decoder to multichoice, the lady couldnt even call me back because there is no superviser, so i must use my airtime to get assistant but i must acceot yearly increases, who is paying for my airtime and petrol to come to your offices, are you planning to replace my decoder for the 2nd time, and i am going to lose 60% of my recorded programs and 0 consent from you, no we are sorry nothing!!! I have never hated a service provider like I hate multichoice you trully are the worst and deserve the same insulting billboard as Cell C.
We are sorry to hear about your frustrations with your decoder losing signal.
It is active correctly on our side. As you have confirmed that you have exhausted the amount of assistance we can give you over the phone, we advise that no amount of troubleshooting can permanently fix a faulty decoder or installation related problem.
The reason why we recommend that you test your decoder first, is that the testing is free. If you had to get an installer out, there will be a call out fee charged to you regardless of what the problem is.
Once the decoder is tested, we will be able to give you solid advice on how to proceed. A repair fee will only be charged if your decoder is faulty and if we cannot fix your decoder and need to give you another.
A list of agencies can be found on this link:
http://selfservice.dstv.com/self-service/service-providers/agencies/
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
We are sorry to hear about your frustrations with your decoder losing signal.
It is active correctly on our side. As you have confirmed that you have exhausted the amount of assistance we can give you over the phone, we advise that no amount of troubleshooting can permanently fix a faulty decoder or installation related problem.
The reason why we recommend that you test your decoder first, is that the testing is free. If you had to get an installer out, there will be a call out fee charged to you regardless of what the problem is.
Once the decoder is tested, we will be able to give you solid advice on how to proceed. A repair fee will only be charged if your decoder is faulty and if we cannot fix your decoder and need to give you another.
A list of agencies can be found on this link:
http://selfservice.dstv.com/self-service/service-providers/agencies/
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel