Multichoice is taking Advantage

I have been paying multichoice in time and when I miss payment by day I get penalised, on the 5th of March I paid R300 and on the 6th my account was suspended during the day, I phoned and it was activated and on the 7th the service was disconnected again, I phoned again for assistance and was told that I don't have decoder and smart card, I tried to explain that I have them connected and Thando Ngcobo insisted that I don't have, I found it very strange because I was looking at them as I was talking, the lady was very rude. I then asked for supervisor and Victoria Olawmi was then called to assist, she was also not helpful at all.<br> <br> My question is what happens to my money that I paid? Will you guys refund me? <br> If I didn't pay I get penalized, when I pay and get no service what is in for me? <br>