Multichoice is *****ing money from our pockets

I've never been so utterly disgusted by poor customer service. I made a payment of R1000 for my monthly subscription in August. My mistake was using the incorrect reference. DSTV cut me off beginning of September because they say I didn't make payment, which is understandable. I logged a query with them explaining what happened, and gave them my proof of payment. They reconnected me me. 4 days later they cut me off again because of payment. I walked into a Multichoice to query this. They told me that they can see my query and the proof of payment, but they can't reconnect me until the query had been resolved. I had to pay another R1000. I asked them where my query is and they said it's still in the backlog; A WEEK AFTER I LOGGED IT. It's been over a week now and I still haven't heard from them. All they care about is *****ing money from our pockets. How customers are treated and query turn around times are far beyond their concern.