AK
Antionette K

1 reviews | Active since Aug 2015

28 Oct 2015, 11:26

Multichoice is *****

Multichoice is charging us double for Box Office movies. The amount went off on my credit card and they debited my account for the same movies. Another time they advertised that the first movie is free but they charged us. Yet another time, they advertised that you get two movies for the price of one on a Monday, but we paid for both. When calling them, they said they will pay back the money for the second movie to my account, which they never did. Now I understand why they want people to pay by debit order, so they can ***** your money.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 14:45
Official
Hello missiedk,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,