KM
Khanyisile M
1 reviews | Active since Sept 2023
07 Oct 2023, 10:26
MULTICHOICE IS RIPPING ME OFF EVERY MONTH
A multichoice sales consultant convinced me to take the multichoice price lock contract. He advised that my monthly premium would not change, which was R979 PM. Since March I have paid 8 different amounts monthly and it is not small differences, they are huge differences. I should have listened when I was told by people that this was a ****. I just made a payment based on the amount on my app which was R1 061.97 , 2 minutes later I get an sms saying I still owe R104.03. Ontop of that my next months subscription is R1 220
What the hell is hoing on ????
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Oct 2023, 10:37Hi Khanyisile Mhlungu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Oct 2023, 10:37
Official
Hi Khanyisile Mhlungu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KM
Khanyisile M's updateReviewer Update
09 Oct 2023, 12:24It's Monday and I have still not received any assistance from multichoice. I spend almost an hour with an agent on Saturday morning and when I asked her to call me back, she said they don't call back, she put me on hold to get her manager to call me back , till today I have not received a call back. I want to know why my price lock is not "locked" !!!!!
KM
Khanyisile M's update09 Oct 2023, 12:24
Reviewer Update
It's Monday and I have still not received any assistance from multichoice. I spend almost an hour with an agent on Saturday morning and when I asked her to call me back, she said they don't call back, she put me on hold to get her manager to call me back , till today I have not received a call back. I want to know why my price lock is not "locked" !!!!!